Refund policy
NOT SATISFIED WITH YOUR PRODUCT?
If you are not completely satisfied with your purchase, you may return the item to us in its original condition within 30 days of receipt.
Returned items must be in original packaging, including any accessories, manuals, and documentation.
Non-returnable items include items purchased through retailers and damaged products through customer mishandling.
Returns made without a receipt may be refused. Magnet Mount reserves the right to deny any return.
In some cases, you may be required to include a video or photo of the defective product for proof in order to refund or replace the product.
Returns are shipped at the customer's own expense.
To start a return - click here
REFUNDS
Processed refunds are completed within 10 business days. Refunds will be issued based on your original form of payment (PayPal, credit card, debit card, etc.)
For returned items, a full refund will be credited for defective products. For non-defective items, refund excludes all shipping and handling fees, including return fees.
CANCELLING OR AMENDING ORDERS
In order to maintain a quick turnaround on order processing and shipping, once an order is placed, it cannot be cancelled or amended.
Any unwanted items after your order has been placed must be returned for a refund (please see the “Refunds” section above). Please note that the cost of this return has to be paid by the customer, unless the item is faulty.
*We hold the right to charge a 10% restocking fee and do not refund the original shipping fee except in cases where we have made a shipping error. This is decided on a case by case basis and will not occur for every return.
PRODUCT WARRANTY
We provide a 6-month manufacturer warranty from the date of purchase for all the MagetMount products!
Oh My Mount warrants our products against defects in material, manufacturing, or workmanship under normal use within the applicable Warranty Period, subject to conditions contained in this limited warranty.
This manufacturer warranty strictly does not cover damages to the product or personal property, such as your smartphone, headphones, accessories, or other devices, that arise from negligence, misuse, normal wear and tear, modification, accident (dropping the product, etc.), or not following the instructions.
What is Not Covered Under Warranty
Damages that might have resulted from normal wear and tear, removal or installation, misuse or abuse, or modification are not covered under the the warranty. Oh My Mount / will not be liable for any damages that may result from the use of any of our product.
The warranty does not cover the repair or replacement of property such as electronic devices and/or other personal property.
HOW TO SUBMIT A WARRANTY CLAIM / RETURN
